HOW ARE WE DOING TOWN OF FAIRFIELD?

When first elected to office, the First Selectwoman worked with her leadership team to craft a Town Employee Pledge to serve as guidance on how we deliver services in support of our valued taxpayers -

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Fairfield Town Employee Pledge - We will exemplify the Town's mission, vision, and values:

Be An Ambassador - 1) Maintain a positive attitude, 2) Greet Everyone courteously, and 3) Always be professional.

Treat Every Customer With Importance - 1) Be respectful, 2) Treat residents and colleagues with an equal sense of urgency and 3) Keep your promises and commitments.

Provide Prompt, Accurate Service - 1) Take ownership/be accountable, 2) Be knowledgeable and helpful, and 3) Follow up with customers.

We pledge to do our part to make our departments and our Town the model for excellent customer service; to treat all customers (colleagues and residents) with respect and friendliness. We will take ownership of any problem that is within our power to solve and will do so with a positive and professional attitude.

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Based on your recent visit to Town Hall, we would appreciate 2 minutes of your time sharing feedback in the customer service survey below on how you feel we lived up to the Town Employee Pledge:

Your first and last Name*

Please provide your e-mail*

What department did you visit today at Town Hall?*

Briefly describe why you visited that department today.*

Did you visit Town Hall in response to an enforcement notice or order?*

Yes

Please provide the name(s) of the Town employees who assisted you.

Would you say overall you were treated in a courteous, positive, and professional way?

Yes

Was the support you received in your recent Town Hall visit helpful?*

Yes

Did the Town Hall employee(s) help you accomplish what you were looking to do?*

Yes

Please share anything else the First Selectwoman should know about the service you receiveed today:

Please provide your preferred contact phone number(s) if you are comfortable with a Town representative reaching out to with follow-up questions.

Town Hall Customer Survey

HOW ARE WE DOING TOWN OF FAIRFIELD?