Citizen Service Request System
The Town of Fairfield has implemented a Citizen Service Request System to handle non-emergency requests for service. This system enables town employees to efficiently and effectively assist you with local government service requests and general information.
The system allows you to electronically contact the appropriate department to report an issue (a pothole, light bulb out), request a service (vacation check, re-plowing), submit a complaint or compliment, or ask a question of a department. Photographs or supporting documents can be attached. You have the option to receive automatic emails with a status update of your service request. If you create an account you can see a history of all your service requests.
The system also includes a Knowledge Base where you can obtain answers to frequently asked questions such as recycling policies or how to obtain a beach sticker without submitting a service request. Please check the Knowledge Base before submitting a service request. Or if you prefer not to use the system, you are welcome to call us during regular business hours. Our main number is (203) 256-3000. We look forward to hearing from you.
When entering your Service Request please note the following:
- Personal Info - We recommend you create an account so you can see a history of all your service requests. And please provide a phone number in case we need to speak with you.
- Where - If your issue is with a town facility, type "TOF -" in the Street box to select from a list of town locations (e.g. "TOF - Penfield Beach").
- What - Select the most appropriate Service Request Type. For example "Report a Pothole" is an option under "Road Maintenance". If you don't find a Request Type that fits your issue, choose "Ask Us", select an appropriate department, and department staff will categorize your request for you.
- Details - Enter as much detail as possible and attach supporting documentation (e.g. photographs, letters) as appropriate.
- 1. Personal Info
- 2. Where and What
- 3. Details
- 4. Confirm
Please provide us with the following information regarding your request:
Where is the issue?
Drag the pin to the map to mark the location of the issue.
What type of issue? *
Enter any comments you may have regarding this issue:
For certain issues, it's helpful to provide photos or documents to help us understand the issue. If you have any such files, please add them here.
Your service request has been submitted. Below are the details. Please keep this information for your records. We will notify you when there are updates to the status of your request, based on your selected notification preferences.
What would you like to do now?